Meet Madison

On-brand review responses

Madison allows businesses to respond to customer reviews in a way that aligns with their brand voice. This helps maintain a consistent image and fosters positive customer relationships.

Review Requests (Email)

Businesses can request reviews from customers via email, with varying limits based on the subscription tier. This feature helps increase the number of reviews received, enhancing online reputation.

Review Requests (SMS)

This feature allows businesses to send review requests via SMS, making it easier for customers to provide feedback on their experiences. The number of requests varies by subscription tier.

Reputation management analytics

Madison provides analytics that help businesses understand their review performance and customer sentiment. This insight allows for strategic improvements in customer service and engagement.

Report unfair reviews for removal

Users can easily report reviews that violate guidelines, streamlining the process of maintaining a positive online reputation. This feature empowers businesses to take control of their public image.

Get alerted about urgent reviews

Madison notifies businesses about urgent reviews that may require immediate attention. This ensures that critical feedback is addressed promptly, helping to mitigate potential damage to reputation.

Review Alerts

Madison monitors customer reviews for serious issues and alerts businesses immediately. This proactive approach allows for timely responses to negative feedback, enhancing customer satisfaction.

Remove unfair negative reviews

Madison identifies negative reviews that violate Google's guidelines, allowing businesses to report them with a single click. This feature simplifies the process of maintaining a positive online presence.

Performant daily campaigns

Madison helps businesses run effective daily social media campaigns that engage their audience and promote brand awareness. This feature ensures consistent visibility across platforms.

Social media analytics

This feature provides insights into social media performance, helping businesses understand engagement levels and audience behavior. These analytics inform future marketing strategies.

Engaging DM and comment replies

Madison enables businesses to respond to direct messages and comments in an engaging manner, fostering community interaction and enhancing customer relationships.

Annual photoshoot

This feature includes an annual photoshoot to create high-quality visual content for social media. It helps businesses maintain a fresh and appealing online presence.

Caption Creation

Madison assists in creating engaging captions for social media posts, tailored to resonate with the target audience. This feature enhances the effectiveness of social media content.

Caption Creation Redos

Users can request revisions for captions, ensuring that the final content aligns with their vision. This feature enhances the quality of social media posts.

Media Suggestions

Madison provides suggestions for media to accompany social media posts, enhancing visual appeal and engagement. This feature helps businesses create more compelling content.

Geotargeting

This feature allows businesses to target specific geographic areas with their social media campaigns, ensuring that content reaches the most relevant audience.

Smart Scheduling

Madison optimizes the timing of social media posts to maximize engagement based on audience activity patterns. This feature enhances the effectiveness of social media strategies.

Content Calendar

This feature provides a structured calendar for planning and scheduling social media content. It helps businesses maintain a consistent posting schedule and organize their marketing efforts.

Competitor Benchmarks

Madison offers analytics that compare social media performance against competitors. This insight helps businesses identify areas for improvement and stay competitive.

Basic Google Profile optimizations

Madison provides essential optimizations for Google Business Profiles, helping businesses improve their visibility in local search results. This feature is crucial for attracting local customers.

Advanced Google Profile optimizations

This feature includes more comprehensive optimizations for Google Business Profiles, enhancing local search visibility and attracting more customers. It is designed for businesses looking to maximize their local presence.

Optimizations across platforms

Madison ensures that business information is consistently optimized across various platforms, improving overall online visibility. This feature helps maintain a cohesive brand presence.

Local SEO analytics

This feature provides insights into local SEO performance, helping businesses understand their visibility and engagement in local search results. It informs strategies for improvement.

Listing Management

Madison helps businesses manage their online listings across various platforms, ensuring accurate and consistent information. This feature is essential for maintaining a strong online presence.

Rank Tracking

This feature allows businesses to track their rankings in local search results over time. It provides valuable insights into the effectiveness of local SEO strategies.

Analytics with competitor benchmarks

Madison provides analytics that include comparisons against competitors, helping businesses understand their performance in the market. This insight is crucial for strategic decision-making.

Uncover actionable insights

Madison empowers businesses to derive actionable insights by centralizing and visualizing key analytics. This feature simplifies understanding customer feedback and performance metrics.

Self-serve onboarding

Madison offers a self-serve onboarding process that allows users to get started quickly and efficiently. This feature is designed to streamline the initial setup and usage of the platform.

White-glove onboarding and training

This premium support feature provides personalized onboarding and training for users, ensuring they fully understand how to utilize Madison's capabilities. It enhances user experience and satisfaction.

Standard support

Madison provides standard support to users, ensuring they have access to assistance when needed. This feature is essential for resolving issues and enhancing user experience.

Priority support

This feature offers priority support to users, ensuring faster response times and dedicated assistance. It is designed for businesses that require immediate help.

Dedicated Customer Success Manager

Ultimate tier users receive a dedicated Customer Success Manager who provides personalized support and guidance. This feature enhances the overall user experience and ensures success with the platform.