Intercom

What is Intercom?

Intercom is an AI-first customer service platform that provides a complete solution for businesses to manage customer interactions across various channels. It features Fin AI Agent, a human-quality AI agent, along with tools for ticketing, inbox management, phone support, and a help center. Intercom aims to enhance customer service by providing instant, accurate answers and efficient support tools for agents and leaders.

How to use Intercom?

Intercom can be used by integrating it with your existing platform or by using Intercom's complete AI-first customer service platform. It allows you to manage customer interactions, automate workflows, and provide AI-powered support through various channels.

How does Intercom pricing work?

Pricing depends on whether you’re purchasing our customer service platform with Fin AI Agent, or Fin with your current helpdesk including (Zendesk, Salesforce, and more). For Intercom's platform, you choose a plan (Essential, Advanced, or Expert) which determines your seat price, plus $0.99 per Fin resolution. For Fin on Zendesk/Salesforce, it's $0.99 per resolution with a 50 resolution minimum.

How does the free trial work?

Intercom’s free trial requires no credit card to sign up. During the 14-day trial, you’ll have access to all the products and features available in the Essential, Advanced, and Expert plans, as well as Proactive Support Plus, Fin AI Agent, and Copilot.

What is Fin AI Agent?

Fin AI Agent is an advanced AI agent that provides fast, accurate answers to customers 24/7 via live chat, email, SMS, Whatsapp, social and more. All Intercom plans include access to Fin, and pricing is simple: $0.99 per resolution.

What is Copilot?

Copilot is an AI-powered assistant in the Intercom Inbox that helps customer support agents quickly find answers, troubleshoot issues, and respond to follow-up questions—saving time and allowing them to build stronger customer relationships.