Infinitus

24/7 patient support

Provides immediate answers about medications, side effects, or next steps, ensuring patients have peace of mind. This always-on support reduces anxiety and keeps patients informed throughout their treatment journey.

Patient access

Helps patients discover support programs and navigate benefits, prior authorization, and financial assistance, effectively removing barriers to treatment. This ensures that patients can access the care they need without unnecessary delays.

Patient education

Educates patients about their condition and treatment while providing support for scheduling, medication reminders, and symptom management. This proactive approach helps keep patients on track with their treatment plans.

Ongoing care management

Offers personalized support throughout treatment with care navigation and proactive check-ins. This addresses concerns early and keeps patients engaged and confident in their care process.

Provider education + engagement

Keeps providers informed with updates on treatments, policies, and utilization, helping them provide better patient care while reducing administrative burdens. This ensures that providers have the latest information at their fingertips.

Verification + compliance

Ensures provider details are accurate and streamlines reimbursement processes for a smoother, hassle-free experience. This reduces the administrative workload on providers and enhances patient access to treatment.

Documentation + authorization

Automates follow-up for clinical documentation, signatures, or approvals, preventing delays and improving patient access to treatment. This feature enhances the efficiency of provider interactions.

Benefit verification

Collects detailed benefits data from medical payors and pharmacy benefit managers, going beyond electronic benefit verification (eBV). This ensures that healthcare teams have accurate and comprehensive information to assist patients.

Prior authorization

Captures requirements and automatically checks for status, demystifying the prior authorization process. This streamlines the workflow for healthcare providers and reduces delays in patient care.

Medication adherence

Proactively checks in with patients to ensure they are taking medication as prescribed, escalating reported side effects or blockers. This feature helps improve patient outcomes by maintaining adherence to treatment plans.

Directory confirmation

Automates calls to providers to verify their information, ensuring they can be discovered by patients in online directories. This enhances the accuracy of provider information available to patients.

AI agents

End-to-end automation of payor, patient, and provider interactions, allowing for seamless communication and improved efficiency. This feature enhances the overall patient experience by ensuring timely responses.

AI copilots

AI-assisted phone calls that help employees bypass tedious IVR systems and hold times, increasing productivity and scaling business operations. This feature allows for more efficient use of human resources.

Clinical Escalations

A risk-detection system that monitors every conversation for clinical emergencies, ensuring timely responses such as warm transfers or 911 handoffs. This feature enhances patient safety by providing real-time risk assessment.

Knowledge graph

Utilizes up-to-date intelligence on payor rules and guidelines gathered from millions of calls and data partnerships. This feature ensures that AI agents have access to the most relevant and accurate information.