Gladia

Accurate speech recognition and add-ons in a single API

Gladia's asynchronous Speech-to-Text API provides accurate transcription and additional features like speaker diarization. This allows users to convert audio into text efficiently while maintaining high accuracy, making it suitable for various applications such as meetings and customer interactions.

Multilingual transcription and translation

Gladia supports transcription and translation in over 100 languages, including unique code-switching capabilities that allow for accurate transcription of conversations where multiple languages are used interchangeably. This feature enhances communication in diverse environments.

Speaker diarization

This feature organizes transcripts by identifying different speakers, allowing users to see who said what during a conversation. It supports mono, stereo, and multi-channel audio files, making it versatile for various audio formats.

Named entity recognition (NER)

Gladia's transcription service includes named entity recognition, which accurately identifies and extracts key business data such as names, emails, and addresses from the audio. This ensures that critical information is captured and can be used for further analysis.

Custom vocabulary

Users can configure custom vocabulary directly in the API request, allowing for accurate recognition of domain-specific jargon and terms. This feature is particularly useful for industries with specialized language requirements.

Real-time transcription

Gladia offers real-time transcription with sub-300ms latency, making it ideal for live applications such as customer support and compliance monitoring. This ensures that users receive immediate feedback during conversations.

Timestamped transcripts

Every word in the transcript is accompanied by timestamps, allowing users to locate specific sections easily. This feature is beneficial for creating subtitles and conducting detailed analyses of conversations.

Sentiment analysis

Gladia provides sentiment analysis as part of its transcription service, enabling users to gauge the emotional tone of conversations. This can be particularly useful for customer service and quality assurance applications.

PII redaction

Automatically redact sensitive information from transcripts to ensure compliance with data protection regulations. This feature helps organizations maintain privacy and security while handling sensitive data.

Enterprise-grade security

Gladia's API is designed with enterprise-grade security in mind, ensuring that all data is handled securely and in compliance with regulations such as GDPR and HIPAA. This makes it suitable for industries that require stringent data protection measures.

EU data residency

Gladia guarantees EU data residency, ensuring that all audio data remains within the European Union. This is crucial for organizations that need to comply with local data protection laws.

Integration with CRM and other tools

Gladia allows users to push enriched data directly to their CRM, database, or data warehouse. It supports webhooks and integrates with over 50 native applications, streamlining workflows and enhancing productivity.

High accuracy on conversational audio

Gladia's transcription service is optimized for high accuracy on conversational audio, making it reliable for real-world applications. This ensures that users receive precise transcripts even in noisy environments.

Low latency for real-time applications

With sub-300ms latency, Gladia's real-time transcription is designed for applications that require immediate feedback, such as customer support and live events. This enhances user experience and operational efficiency.

Scalable infrastructure

Gladia's infrastructure is built to handle billions of minutes of audio annually, ensuring that it can scale with the needs of enterprise clients. This reliability is crucial for organizations with high-volume transcription needs.