Roe

Case arrives

Cases can be received from any source system, including disputes, chargebacks, ATO escalations, and TM alerts. This flexibility allows users to manage various types of cases seamlessly within the platform.

Agent investigates

Roe follows your standard operating procedures (SOPs) step by step, checking, citing, or escalating each action based on the evidence it gathers. This ensures a thorough investigation aligned with your established protocols.

Human QA review

Analysts perform spot checks on edge cases, and their corrections are integrated into Roe's memory for future cases. This continuous feedback loop enhances the accuracy and reliability of the investigations.

Customer follows up

When a customer responds to a disposition, Roe's support agent reviews the case file and drafts the next steps. This feature streamlines communication and ensures timely follow-ups.

Reviews become labels

Every disposition and correction is fed back into the system as labeled cases, keeping detection current with the typologies observed. This feature enhances the machine learning model's adaptability and effectiveness.

Reads your data

Roe integrates with existing data sources, allowing it to read customer, transaction, and case data where it already resides. This minimizes disruption and leverages the data you already trust.

Posts cited dispositions

Roe sends back cited dispositions and SAR-ready narratives to your case management system. This ensures that all outputs are documented and ready for regulatory review.

Drafts customer responses

The platform can draft responses to customers and manage appeals within the existing inbox systems used by your team. This feature enhances operational efficiency and customer service.

Works on any web app

Roe operates as a browser agent, functioning on legacy consoles, partner portals, and internal tools without requiring extensive integration. This flexibility allows it to adapt to various environments seamlessly.

Day-one accuracy on production cases

Roe achieves an impressive 86% accuracy on production cases from day one, benchmarked against analyst-graded ground truth. This high level of accuracy ensures reliable outcomes from the start.

Cost reduction vs offshore fraud ops

Users experience a 75% reduction in costs compared to traditional offshore fraud operations. This significant savings can enhance overall operational efficiency and profitability.

Faster time-to-disposition

Roe facilitates a 91% faster time-to-disposition across fraud, dispute, and AML reviews. This speed allows teams to respond more quickly to potential issues and improve overall workflow.

Fastest time to first production decision

The platform boasts a median time of one week to the first production decision across deployments. This rapid turnaround is crucial for maintaining compliance and operational effectiveness.

Single-tenant deployment

Roe offers a private VPC deployment on AWS, GCP, or Azure, ensuring that the data plane never leaves your environment. This enhances security and compliance with regulatory standards.

Role-based access

The platform provides granular permissions across data, agents, and dispositions, with SSO and SCIM provisioning available out of the box. This feature enhances security by ensuring that only authorized personnel have access to sensitive information.

Immutable audit trail

Every prompt, source, and decision made within the platform is logged immutably and can be exported to your governance, risk, and compliance (GRC) system. This feature ensures accountability and traceability.

Versioned policies

Standard operating procedures and prompts are tracked using git, allowing users to roll back any changes and replay historical cases against previous versions. This feature supports compliance and operational integrity.

Zero data retention

Roe does not train on customer data and offers configurable retention options. Customer-managed encryption keys are available upon request, enhancing data security and privacy.