Flowable

Visual modeling

CMMN offers a visual modeling language that makes it straightforward for business analysts and IT professionals to collaborate when designing and implementing case management solutions. This feature enhances communication and understanding between teams, ensuring that the case management solutions are effectively tailored to business needs.

Handling unpredictability

CMMN handles the unpredictability inherent in many modern business scenarios, accommodating deviations from the planned process as new information becomes available or situations evolve. This flexibility allows organizations to adapt quickly to changing conditions, ensuring that case management remains effective even in dynamic environments.

Dynamic process handling

CMMN uses stages (states) that contain tasks and actions, allowing for dynamic process handling instead of following a strict flowchart as in BPMN. This approach enables case workers to adjust processes based on real-time information, enhancing responsiveness and efficiency in case management.

Orchestrator Agent

The Orchestrator Agent reasons about a whole case and decides the next steps based on the current context. It ensures that high-stakes actions wait for human approval, maintaining control while leveraging AI for efficiency. This feature allows businesses to automate complex decision-making processes while ensuring accountability.

Document Agent

The Document Agent classifies documents and extracts structured data, enabling efficient processing of incoming information. By automating data extraction, this feature reduces manual effort and enhances accuracy in document handling, which is crucial for maintaining compliance and operational efficiency.

Knowledge Agent

The Knowledge Agent retrieves information from your own documents, providing contextual insights that enhance decision-making. This feature allows organizations to leverage their existing knowledge base effectively, ensuring that AI-driven processes are informed by relevant and accurate data.

Guardrail Agent

The Guardrail Agent acts as an AI judge that checks other agents' inputs and outputs, ensuring compliance with predefined rules. This feature adds a layer of governance to AI operations, helping organizations maintain control over automated processes and reduce the risk of errors.

Evaluator Agent

The Evaluator Agent scores agent quality over time, providing insights into performance and effectiveness. This feature enables organizations to continuously monitor and improve their AI agents, ensuring that they meet operational standards and deliver value.

BPMN processes and CMMN cases

Flowable supports BPMN processes and CMMN cases, allowing organizations to model structured flows and long-running, plan-driven work. This capability ensures that both predictable and unpredictable processes can be managed effectively within a single platform.

Integrations

Flowable provides REST and service connectors to core systems, modeled and governed like everything else. This feature facilitates seamless integration with existing IT infrastructure, enabling organizations to leverage their current tools and systems while enhancing automation capabilities.

Human work management

Flowable includes task management, forms, and role-based assignment for the people in the loop. This feature ensures that human involvement is effectively integrated into automated processes, maintaining oversight and control while enhancing operational efficiency.

Full observability

Flowable provides full observability of every call, token, cost, and decision, allowing organizations to inspect and audit their processes thoroughly. This feature enhances transparency and accountability in automated workflows, ensuring compliance and facilitating continuous improvement.

Audit trail

Every call, token, cent, and guardrail check is recorded in the audit trail, providing a comprehensive record of all actions taken during case processing. This feature is essential for compliance and governance, allowing organizations to track and review the performance of their automated processes.